Dollagon Support
A clear answer, right when you need it.
Get help with family spaces, status updates, notifications, widgets, accounts, and Family Status Clock Plus.
Support for
Family Status Clock
iPhone · Home Screen widgetsStart with the right place.
Most issues can be resolved with a quick permission or account check.
Quick answers for everyday questions.
Family Status Clock depends on iOS permissions and background behavior. These checks cover the most common causes.
Why did a status update arrive late?
Place-based updates depend on location permission, battery, connectivity, and Apple’s background execution rules. Open the app once after changing permissions and confirm the place and geofence radius are still configured. Family Status Clock is not an emergency or real-time safety service.
Why am I not receiving arrival or departure alerts?
Open Settings → Notifications → Family Status Clock and allow notifications. In the app, confirm the relevant family alert is enabled. Focus modes and notification summaries can also delay how an alert appears.
Why is my widget not refreshing?
Open Family Status Clock to refresh your account session, then check that Background App Refresh is available. If the widget still appears stale, remove it from the Home Screen and add it again. iOS controls the final refresh schedule.
How do I restore or cancel Plus?
Sign in to the same Family Status Clock account used for the purchase, open Plus, and choose Restore. To cancel, use Settings → Apple Account → Subscriptions. Apple processes subscription billing and cancellation.
How do I delete my account?
Open Profile in Family Status Clock and choose the account deletion option. Deleting the account does not cancel an active Apple subscription, so manage that separately in your Apple Account settings.
How do I report abuse or harmful content?
Email [email protected] with the family and account context you can safely share. We will review the report under our Terms of Service.
Still need help?
Tell us what happened.
Email the device model, iOS version, app version, and a short description of the issue. Screenshots are helpful when they do not contain sensitive information.